Effective Date: March 1, 2025

Welcome to Outsoar PH (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our subscription-based ticketing system (“Service”).

1. Information We Collect

We collect the following types of personal and business information when you register for our service, purchase a subscription, and use our platform:

a. Information You Provide Directly

• Full Name
• Company Name (if applicable)
• Email Address
• Contact Number
• Payment Information
• Any information provided when creating or managing tickets (such as project details or technical issues)

b. Automatically Collected Information

When you access our website, we may automatically collect:

• Device Information (device type, operating system, browser type)

2. How We Use Your Information

We use your data to:

• Create and manage your account
• Process payments and issue invoices
• Provide access to our ticketing system
• Communicate important updates, service notifications, or changes to our terms
• Respond to inquiries and customer support requests
• Analyze and improve website performance and user experience
• Comply with legal obligations and protect against fraud or unauthorized activities

3. Payment Information

We do not use automated payment processing. Instead, payments for subscriptions are handled manually:

• Once you subscribe, we will send an email containing the invoice and payment details.
• Customers will be provided with a QR code or bank transfer details to complete the payment.
• After payment is made, customers must send proof of payment via email or the system.
• Upon verification, we will activate your subscription and provide access to the ticketing system.

We do not store or process sensitive payment details such as credit card numbers, as all transactions are manually handled through bank transfers or QR code payments.

4. Sharing and Disclosure of Information

We only share your information in the following circumstances:

• Service Providers: We may engage third-party vendors (e.g., payment processors, IT support) who process data on our behalf.
• Legal Obligations: We may disclose data if required by law, court order, or governmental authority.

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting obligations. When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet can be guaranteed to be 100% secure.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Authenticate users
• Enhance website functionality
• Analyze website traffic and performance
• Deliver relevant content and ads

You can manage or disable cookies via your browser settings, but this may impact some website features.

8. User Rights

As a user, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of data under certain conditions
• Object to processing in some cases
• Withdraw consent (where applicable)

To exercise any of these rights, contact us at support@outsoarph.com or through your account dashboard.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Outsoar PH
Email: support@outsoarph.com